Terms & conditions

Casino Terms of Use

INTRODUCTION

Playing at the casino, whether for “fun play” or “real play” constitutes the member’s (player) agreement to be bound by the following terms and conditions contained herein. The player accepts that this is a binding agreement between the player and the casino and is the sole agreement governing the player’s relationship with the casino, to the exclusion of all other agreements, statements, and representations.

Each clause contained in these terms and conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason, the remaining terms and conditions shall remain of full force and effect.

The following Terms and Conditions govern the use of the 24VIP website and online casino:

WEBSITE AND CASINO CONTENT

All software and website content found on the 24VIP website is copyrighted by 24VIP (the “Licensed Materials”). All Licensed Material that are presented visually or audibly to the player are for personal use only and remain the intellectual property of 24VIP and its licensees. No player shall acquire any right whatsoever to all or any part of the Licensed Materials except the right to use the Licensed Materials in accordance with this Agreement.

PLAYER OBLIGATION

In becoming a member (player) of the casino, you fully understand and agree to abide by all rules, terms and conditions set forth by 24VIP from time to time. It is the player’s responsibility to keep up to date with these rules, terms and conditions as they are subject to periodic change.

Players of the casino must be of a minimum 18 years of age. Different jurisdictions carry varying rules pertaining to internet gambling. It is the player’s responsibility to ensure — before signing up at the casino and agreeing to these terms and conditions — that they are not violating any rules in the jurisdiction in which they live. Due to the nature of the Internet, it is not possible for 24VIP to limit access to its website to those jurisdictions in which it does business. Services and products described on this website may therefore not be eligible for solicitation in your jurisdiction. If you are accessing this website from such jurisdiction, you should not consider anything on this site as an offer to sell or as a solicitation of an offer to buy any product or service from Company. This site is for use only by persons residing in jurisdictions where 24VIP's products and services may legally be offered.

Residents of Canada are not allowed to open a real money account at our casino. Players from the following countries may not be allowed to open an account at our casino: Afghanistan, Azerbaijan, Bangladesh, Bhutan, Bulgaria, Cayman Islands, Costa Rica, Denmark, Estonia, Hungary, Kazakhstan, Kyrgyzstan, Netherlands Antilles, Poland, Romania, Singapore, Syria and Turkmenistan. Accounts will be closed and all game winnings or losses voided.

In creating an account and becoming a player at the casino, whether for “fun play” or “real play”, you guarantee the authenticity and accuracy of all information you submit. If it is determined by 24VIP that any information it was given by the player is false, 24VIP reserves the right to suspend a player’s account along with all relating cash-ins. The account will remain suspended until such time as 24VIP has determined in its sole discretion that the player’s information was authentic and accurate.

24VIP reserves the right to refuse membership in the casino to any applicant or to suspend an existing member’s playing privileges without cause and at 24VIP’s sole discretion.

In placing wagers at the casino, the player realizes that this is their voluntary involvement and is equal to gambling. Participation carries the risk of losing money and 24VIP shall under no circumstances be liable for any losses or damages whatsoever incurred by the Player in connection with the player’s use of the casino.

Any deposit made to the casino must be wagered once before a withdrawal can be requested. If deposit is not wagered at least once before withdrawal, the casino reserves the right to charge the player for any processing fees.

All deposits are final. No refund can be completed once the deposits have been played at our games. The casino can, only in extraordinary cases and at management’s discretion, refund only the last deposit made to the casino.

Using electronic, mechanical, robotic or other devices to automatically make playing decisions is resolutely forbidden. If it is detected by 24VIP that a player has violated this term, action may and will be taken including banning the player from future promotions and/or play, confiscating of net winnings, and the offering of such information to a casino industry database of “restricted players”.

By playing any game at the casino, the player warrants that the player is familiar with the rules of such game and acknowledges that the rules of each game are available through using the “help” facility at the casino.

When depositing with debit/credit card, additional third-party costs may be applied by the Player's credit card company and/or the card associations and as such are beyond the Company's control. Please note that you may be charged an additional foreign transaction fee per transaction depending on the deposited amount by the credit card processing banks. Usually, foreign transaction fees are a percentage of the amount of each foreign currency purchase, with no minimum or maximum, reaching even 6-8% at times. These are fees charged by the transaction processors such as VISA and MC. Most issuing banks choose to pass this fee along to their customer.

The casino reserves the right to request a Security Form at any time. If a person does not return a faxback form and the required personal identification within 30 days of such request, risks suspension and possible forfeiture of his/her account. In such case, the casino may unilaterally determine resolution of any account funds.

ACCOUNTS & PASSWORDS

24VIP permits only one casino account per household, IP address, email address or computer at each of its casinos. Having a linked account at the casino may cause your account to be closed and any winnings forfeited.

Due to an overwhelming history of promotional abuse, players from China and Japan will be forced to abide by separate wagering requirements for offered promotions. These can be found in our “Promotions terms and conditions”.

It is the responsibility of the player to keep confidential their account number and password. It is understood that having any third party involved in a player’s online casino account is a violation of this agreement. The player assumes full responsibility and agrees not to hold 24VIP liable for any losses or damages resulting from the player’s failure to keep his account number and password confidential.

In providing their email address upon registration, the player agrees to receive occasional email correspondence at that address. If the player is no longer interested in receiving these emails, they may unsubscribe by emailing support.

By providing their postal address, the player agrees to receive occasional hardcopy material from the casino. If the player is no longer interested in receiving mail, they may unsubscribe by emailing support.

PRIZES & WINNINGS

A player is permitted to withdraw a maximum of $10,000 USD of their winnings per 7 day period at management's discretion.

The casino reserves the right to request documentation for the purpose of identity verification at any time; prior to granting any deposits or withdrawals, or upon suspicion of fraudulent activity by the player. Accounts under fraud investigation may have their accounts suspended and winnings frozen indefinitely until the investigation period is over.

A fee may be charged to the player to cover payments made by bank wire or check.

Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by 24VIP in relation to that win. 24VIP will at all times respect the player’s privacy in this event.

The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results.

Any winnings accrued from a technical malfunction of the software or casino, will be voided and removed from the player's account. Any deposit(s) involved will be refunded to the player's account and may be cashed out for the original deposit(s) amount.

The casino reserves the right to deny winnings if you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money; if you have not played at the Casino for personal entertainment only (i.e. if you systematically employ betting systems to beat the casino); or if your personal information is found blacklisted in our casino-industry-wide security database. Any deposit associated with the above situations will be returned to the player's casino account and may be withdrawn by any of our available withdrawal methods or will be refunded by the casino.

Please be aware that only residents in the United Kingdom may opt for the British Pound (GBP) currency. Winnings that occur in British Pounds will only be paid in the same currency to legal residents within the UK.

Winnings can be void if player account is in any way linked to other account(s) where chargeback(s) have been placed within the inter-casino security network.

In order to request a withdrawal, our system requires a verification deposit of the minimum amount ($/€/£25) or (R250) into the casino with the same method that you will use to withdraw. This is done in order to link your withdrawal method account with your casino account. This verification deposit does not have any wagering requirements and can be cashed out right away unless you claim a bonus with this deposit.

If a player deposits with a credit card he/she is required to have a security form documents in order to process a cash-out, and there may be a waiting period of up to 10 days before withdrawal is processed.

PRIVACY POLICY

Player’s personal information that was used to register at the casino will be used for the following purposes:

  • To determine the validity of player's identity and verifying activity under that name.
  • In providing information to a third party to collect any sums of money owed to the casino by the player.
  • When law requires, the reporting to the proper authorities for the detection and prevention of crime.

MISUSE OF ACCOUNT

The casino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion, syndication or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

  • Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software and other players via pooling of funds to achieve unnatural increase of available bankroll through multiple bonus awards (similarly to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby un-naturally maximizing probability of achieving a large winning slot pay-out (for example: slot bonus round) while ensuring that the pay-out of such an event is awarded to one of the colluding members, effectively detracting from the winning potential of any other players using the casino.
  • Syndication: We become aware that you are a member and/or form part of a syndicate, club or group where players receive advantage play strategies in order to create positive expectancy scenarios through the acquisition of promotional offers.
  • Exploitation of a fault, loophole or error in our or any third party software provided for the services of this agreement.
  • We become aware that you have been found guilty of fraudulent or collusive behavior at another online gaming business including charge-backs, collusion, or criminal activities.
  • We become aware that you have charged back any or denied any of the transfers, deposits and purchases to your account in a fraudulent manner.
  • Make use of any automated play software such as "bots", or any type of simulation tools or systems designed to provide an unfair advantage over the casino.

As a player who makes use of this casino, you agree that you are not colluding or attempting to collude, nor intending to participate directly or indirectly in a collusion scheme which involves the sharing of winnings between selected players, sharing of funds, or working together toward mutual end goal while benefitting from multiple acquisition incentive offers, to the detriment of other players whom are not involved in the colluding party. You also agree that you will inform the casino through one of the means necessary should you suspect a player to be colluding, or planning to collude with other players. You also agree that you do not form part of a syndicate or group that engages in advantage play strategies.

We will thoroughly investigate any case in which we believe there may be any existence of an element of fraudulent activity, collusion, syndication or illegal activity. We also reserve the right to inform our business units, processing companies, electronic payment providers or other financial institutions we use, of your identity and of any suspected unlawful, fraudulent or improper activity.